Project e-Sampark was initiated to bring together the services of all the departments
under one single umbrella and give citizens of Chandigarh a “multi-service” - “single-window”
experience apart from eradicating the undue harassment met by the citizens due to
lack of transparency.
Vision and Objectives
The vision for this project is to create a knowledge-based society through extensive
use of I.T. as a medium for effective interaction between the Administration and
the public so that exchange of information and access to government departments
is speedy and easy, leading to a better quality of life. The objectives of this
project are :
1. Provide hassle free one-stop solution to the citizen.
2. Minimize multiple interaction points for the citizen and hence reducing the wastage
of their valuable time.
3. Provide better turn around time in receipt, processing and issue of services.
4. Transparency in delivery of services.
Project Sampark is a Department of IT (DIT) initiative for the development, integration
and maintenance of web-portal for various departments of the Administration for
providing 'One-stop-shop' for 16 G2C services through 8 e-Sampark Centre. It not
only provides the Online Transaction Processing through its centres and web-enabled
portal but also is a major source of information dissemination.
Before this initiative the common man had to make multiple visits for a single transaction
apart from standing in long queues and wait for a few days to few weeks for the
end result. At times he had to face harassment due to lack of transparency.
After this initiative the Administration was successful in providing a one stop
solution at the e-Sampark Centres as various services, which were available earlier
at independent islands and sometimes resulted in duplication of work, are being
delivered at these centres. The processing time has been minimized as the efficiency
of the service delivery system has been optimized by making it I.T. enabled thereby
regarding eradicating the long queues and waiting hours for the public.
List of services
Sr.No.
Department
Services
1.
Excise & Taxation
Payment of taxes
2.
Chandigarh Transport Undertaking
Issue of Bus Passes
3.
Social Welfare Department
Issue of Senior Citizen Card
Issue of Disability Identity Card
x
Disbursement of pension for old age persons, widows and disabled persons.
4.
Engineering Department
Payment of Electricity Bill
5.
Births & Deaths Registration Department
Issue of Birth & Death Certificates
6.
Municipal Corporation
Payment of Water & Sewerage Bills
Space bookings
7.
Chandigarh Police
Tenant Registration
Domestic Servants Registration
General, Sticker and Postal Challan
8.
GOI Services & Others
assport Application Submission
Telephone Bill Payment
Chandigarh Housing Board - Sale & Receipt of Forms
Sampark Locations
Sr.No.
e-Sampark Centre
Location
1.
Sector 10
(Near Existing Electricity Bill Collection Centre)
2.
Sector 15
(Existing Electricity Bill Collection Centre)
3.
Sector 18
(Existing Electricity Bill Collection Centre)
4.
Sector 23
--
5.
Sector 43
(Existing Electricity Bill Collection Centre)
6.
Sector 47
(Existing Electricity Bill Collection Centre)
7.
Mani Majra
(Existing Electricity Bill Collection Centre)
8.
Industrial Area, Phase - II
(Existing Electricity Bill Collection Centre)
Benefits Accrued
1. One stop solution to citizen for multiple tasks, resulting in eradication of frustration
to the common man as he had to deal with many functionaries.
2. Reduction of wastage of time of a citizen as multiple tasks are being performed
at these Centres.
3. Citizen Centric Centres having state of the art facilities, apart from central location
4. 8 am to 8 pm service on all days except Sundays
5. Better turn around in receipt, processing and issue of services
6. Transparency in delivery of services
7. Easy maintenance of MIS leading to quick reconciliation of Treasury collections.
The project is so designed that any citizen centric service of any criticality can
be provided through it. The criteria for making new services available through the
eSampark centres is based on the requirement generated by citizens which is available
through the feedback received and the citizen satisfaction surveys conducted. Departmental
initiative is also taken into account and then an interface for the department is
provided to initiate the services. It is given due publicity by way of audio coverage,
pamphlets and notices. Department is also given an access to the central database
for monitoring the progress and generate various MIS reports. From 11 services of
7 departments the project has graduated to provide 16 services through 3 delivery
channels apart from increasing the number of counters from 3 Centres (12 counters)
to 8 Centres (32 Counters). It can also be replicated because of the robust nature
of technology involved and wide array of services that it can provide.
Current Status
1. 15 G2C and 3 B2C Services are being provided at 8 Centres spread across the City.
2. Construction of 9th Centre is under progress.
3. Since launch in Sept. 2004, Rs 408 Crores of Government revenue has been collected
in 19.26 Lakh transactions.
4. Number of transactions have touched 1.25 lakh transactions per month.
5. Rs. 126 Cr of revenue collected in first 4 months of 2006-07 compared to Rs. 36
Cr for the same period in 2005-06.
6. Select private services are also being launched to make the project self sustainable.
Phone bills of Connect and Spice are being collected and more similar services are
under process of initiation.
7. Sampark Services are also being extended to Gram Sampark Programme where 17
Gram
Sampark Centres are being constructed covering all the UT Villages.
8. Jan Sampark Services from these Centres are also being provided for information
and facilitation services to the citizens including registration of grievances and
applications under Right to Information. 70 such Centres are being planned apart
from extension of these services to 17 Gram Sampark Centres also.
